Refund policy
At Lord of the Beards, we take pride in the quality of our products and in the standard of service we provide. If you need to request a return, the terms below apply.
Return Window
Returns must be requested within 30 days of delivery.
Requests made outside this period will not be accepted unless the item is faulty, damaged, incorrect, or otherwise agreed by us in writing.
Return Conditions
To qualify for a return, the item must be:
- unused
- unopened where sealed
- in its original packaging
- in a resaleable condition
- accompanied by proof of purchase
We do not accept returns for items that have been opened, used, damaged after delivery, or returned in a condition that makes them unsuitable for resale, unless the item is faulty or was supplied incorrectly.
Returns sent back without prior authorisation will not be accepted.
Unwanted Items
If an item is no longer required, you may request a return within the return window, provided it meets the return conditions above.
For unwanted items, the cost of return postage is the responsibility of the customer.
Where an item is returned in a condition that reduces its value through handling beyond what is reasonably necessary, we reserve the right to make an appropriate deduction from the refund where permitted.
If your order qualified for free shipping, this does not entitle the return to free return shipping.
Faulty, Damaged, or Incorrect Items
Please inspect your order upon delivery and contact us promptly if:
- the item is faulty
- the item arrives damaged
- you have received the wrong item
Where a return is due to a fault, damage, or an error on our part, we will cover the return postage and provide a replacement, refund, or other appropriate remedy.
To assess the issue efficiently, we may ask for photographs and a brief explanation before authorising the return.
Online Consumer Cancellation Rights
If you placed your order online as a consumer, you may have a legal right to cancel your order within 14 days of receiving the goods. If you exercise that right, the goods must be returned within 14 days of notifying us of the cancellation.
Where a valid cancellation is made in accordance with the law and this policy, we will refund the amount paid for the goods and any basic outbound delivery charge paid. This does not apply to upgraded or premium delivery services selected at checkout.
For cancelled or unwanted orders, the direct cost of returning the goods remains the responsibility of the customer.
Nothing in this policy affects your statutory rights.
How to Request a Return
To request a return, contact us at enquiries@lordofthebeards.com and include:
- your order number
- the item or items you wish to return
- the reason for the return
If your return is approved, we will issue return instructions and a Return Authorisation Number where applicable.
Items returned without prior authorisation may be refused.
Return Shipping
For unwanted items and cancelled orders, customers are responsible for arranging and paying for return delivery.
We strongly recommend using a tracked service and retaining proof of postage. Lord of the Beards is not responsible for returns lost or damaged in transit where the return shipment is arranged by the customer.
If the return is due to a fault, damage, or our error, we will either provide a return label or reimburse reasonable return postage costs.
Refunds
Once your return has been received and inspected, we will confirm whether the refund has been approved.
If approved, refunds will be issued to the original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the transaction.
Where no delivery charge was paid at checkout, no outbound delivery amount is refundable.
If more than 15 business days have passed since your refund was approved, please contact us at enquiries@lordofthebeards.com.
Exchanges
We do not offer direct exchanges.
If you would prefer a different item, the original item should be returned for a refund in line with this policy and a new order placed separately.
Non-Returnable Items
The following items are non-returnable unless faulty:
- gift cards
- any item returned opened where hygiene or resale considerations reasonably apply
- any item returned used or not in its original condition
Refused Returns
We reserve the right to refuse returns that:
- fall outside the stated return window
- do not meet the return conditions
- are sent back without approval
- are returned in a condition inconsistent with this policy
Contact
For all returns and refund enquiries, please contact:
enquiries@lordofthebeards.com
